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FAQs
April 28, 20222023-10-24 13:30Frequently Asked Questions
Shipping
How long will it take for my order to arrive?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days and shipped via standard shipping, which takes an additional 3-5 business days. Please note that shipping times may vary based on your location and the time of year.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your package on our website or on the carrier’s website.
Returns and Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. To initiate a return, please contact us and we will provide you with instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
Sizing
How do I know what size to order?
We provide detailed sizing charts for each product on our website. Please refer to these charts before making your purchase to ensure the best fit. See Sizing chart.
What if my item doesn't fit?
If your item doesn’t fit, we offer free returns and exchanges within 30 days of purchase. Please contact us and we will provide you with instructions.
Payments
What payment methods do you accept?
We accept all major credit cards, as well as PayPal, ApplePay and GooglePay.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information.
Contact Us
If you have any additional questions or concerns, please don't hesitate to contact us.
- Email: sales@sovirginia.com
- Live Chat: Available on our website during business hours.